Privacy Policy

We collect information you provide directly to us, such as when you create an account, contact us, or use our services. This may include: • Personal information (name, email address, phone number) • Company information (company name, industry, size) • Project details and requirements • Communication preferences • Payment information (processed securely through third-party processors) We are not collecting certain information about your device and usage of our services, including IP address, browser type, operating system, and pages visited.

We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related information • Send technical notices, updates, and support messages • Respond to your comments, questions, and requests • Communicate with you about products, services, and events • Monitor and analyze trends, usage, and activities • Detect, investigate, and prevent fraudulent transactions • Comply with legal obligations We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

We may share your information in the following circumstances: • With service providers who perform services on our behalf • To comply with legal obligations or respond to legal requests • To protect the rights, property, and safety of Trygon, our users, or others • In connection with a merger, acquisition, or sale of assets • With your consent or at your direction We require third parties to respect the security of your personal data and treat it in accordance with the law.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: • Encryption of data in transit and at rest • Regular security assessments and updates • Access controls and authentication procedures • Employee training on data protection • Secure data centers and infrastructure However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We will also retain and use your information as necessary to: • Comply with legal obligations • Resolve disputes • Enforce our agreements • Maintain business records When we no longer need your personal information, we will securely delete or anonymize it.

Depending on your location, you may have certain rights regarding your personal information: • Access: Request access to your personal information • Correction: Request correction of inaccurate information • Deletion: Request deletion of your personal information • Portability: Request a copy of your information in a portable format • Restriction: Request restriction of processing • Objection: Object to certain processing activities To exercise these rights, please contact us using the information provided below.

We use cookies and similar tracking technologies to collect and track information and improve our services. You can control cookies through your browser settings. Types of cookies we use: • Essential cookies: Necessary for the website to function • Analytics cookies: Help us understand how visitors use our website • Marketing cookies: Used to deliver relevant advertisements • Preference cookies: Remember your choices and settings For more information, please see our Cookie Policy.

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are subject to appropriate safeguards, such as: • Standard contractual clauses approved by regulatory authorities • Adequacy decisions by regulatory authorities • Other lawful transfer mechanisms We take steps to ensure your information receives an adequate level of protection in the countries where we process it.

Our services integrate with the Meta WhatsApp Cloud API to allow businesses to communicate with customers through WhatsApp. When you interact with businesses using our platform, the following data may be processed: • WhatsApp phone number • Message content • Message metadata (timestamps, delivery status) • Media attachments (images, documents, audio) This data is processed solely for the purpose of: • Delivering WhatsApp messages • Managing conversations through our CRM platform • Automating customer support interactions • Providing analytics and communication insights Trygon does not sell or share WhatsApp conversation data with third parties for marketing purposes. All WhatsApp communications are governed by Meta's WhatsApp Business Policy and must comply with their platform guidelines. Users may opt out of receiving messages from businesses at any time by contacting the business directly or blocking the number on WhatsApp.

Our platform integrates with trusted third-party services including: • Meta Platforms Inc. (WhatsApp Cloud API , Facebook Lead Ads) • Cloud infrastructure providers • Payment processors • Analytics providers These services may process data necessary to provide functionality of our platform. We ensure all partners adhere to strict security and data protection standards. Our platform may collect lead information submitted through advertising platforms such as Facebook Lead Ads when a business connects their account to our system. This data is used solely for managing leads within the CRM and communicating with potential customers on behalf of the business.

If a user deletes their account on our platform, all associated data including contacts, leads, message history, campaign data, and integrations may be permanently removed from our systems. Once an account is deleted, this data cannot be recovered. Users are responsible for exporting or backing up any information they wish to retain before deleting their account.

Users may request deletion of their personal data associated with our platform at any time. This can be done by contacting our support team. Upon receiving a verified request, we will delete the user's data from our systems within a reasonable timeframe unless retention is required by law or for legitimate business purposes.

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

We may update this privacy policy from time to time. We will notify you of any material changes by: • Posting the new policy on this page • Sending you an email notification • Providing notice through our services We encourage you to review this policy periodically for the latest information on our privacy practices.

Please note that all sales and payments made to Trygon are final. We do not offer refunds, exchanges, or credits for any of our services or products under any circumstances. By purchasing or subscribing to our services, you acknowledge and agree to this strict no-refund policy. If you have any questions or concerns about a specific service, please contact us prior to making a payment.